Help

Sign Up
If you don't have a ONE account, you can sign up for one in a few steps. To sign up for a new account, enter your email address into the form on www.one.researcher.in.net . Then, pick a password and username and click Sign Up .

Log In
If you already have a ONE account, you can log into your account from the Login page. To log in, enter your username and password at the Login page and click Log In .

How do I login into my ONE account?

Make sure no one else is logged into ONE on your computer
To log someone else out, click left at the bottom a menu of your ONE taskbar and select Log Out
Go to the www.one.researcher.in.net and enter the following:
Enter your email/ username and password
Click Log In

I can't log in.

Click on Forgotten your password? From login page.
Now type your username into the textbox and press submit button.
ONE website will be sending you a password reset link in the email.
Open your email account and click on the password reset link.
It’ll redirect you on one.researcher.in.net website.
Now you can type a new password to access your account.

I'm seeing an "Incorrect Password" error message when I try to log in.

We're sorry to hear you're having trouble logging in. If you're seeing an error saying your password's incorrect and you're sure you're entering the right password:

Make sure that your caps lock key is turned off and try again
Reset your password
Try upgrading your browser and resetting your password again
Try using a different web browser (ex: Firefox, Internet Explorer)

How old do you have to be to sign up for ONE?

To be eligible to sign up for ONE, you must be at least 13 years old.

Providing your date of birth helps make sure that you get the right ONE experience for your age. At this time ONE user's profile is private nobody can see your date of birth on the ONE website.

How do I sign up for ONE ?

If you don't have a ONE account, you can sign up for one in a few steps:

Go to www.one.researcher.in.net
If you see the sign-up form, fill out your email address, password, and Reference Code (optional). Always remember that if you don't type or type the wrong reference code then the website's official reference code "ONE" will be applied automatically. If you don't see the form, click Sign Up , then fill out the form.
Click Sign Up .
Once you sign up, you'll need to confirm your email address. We'll send you either an email to help you confirm your account.

How do I complete the signup process and confirm my email address?

To complete the signup process, we need to confirm that you own the email address you used to set up the account.
There is a way that you can confirm your email address:

Confirm your email address by opening the link in the email we sent you when you signed up.

Confirming your email address helps us know we're sending your account info to the right place.

I'm seeing an "Invalid Activation code" error message when I tried to reset my password.

If you're seeing one of these error messages when you try to reset your password:

Invalid Activation code: Try copying the full link from the password reset email and pasting it into your browser's address bar or you can click on this link from your email.

If you're still seeing an error, Once reset it again.

Where can I find my Account's Statistics?

To find your account's statistics, click in the bottom right corner of your screen (You should be login) and click on Statistics.

Here you can consolidate data on your current and past purchases.

How do I permanently delete my account?

If you don't think you'll use ONE again, you can request to have your account permanently deleted. When you delete your account, It may take up to 180 days to delete all of the things you've added. While we are deleting this information, it is inaccessible to you. Please keep in mind that you will be able to reactivate your account or retrieve anything you've added within the period of 180 days.

You can delete your account on ONE

Can i change my name on ONE after create my account.

No, you can not change/ update your name on ONE website.

Can i change my email on ONE after create my account.

No, you can not change/ update your Email on the ONE website.

What is the minimum password strength and how can I make my password strong?

When you create a new password, make sure that it's at least 6 characters long. Try to use a complex combination of numbers, letters and punctuation marks.
For Example :- 4321$@*****
If you see a message letting you know the password you entered isn't strong enough, try mixing together uppercase and lowercase letters or making the password longer.
The password you create should be easy for you to remember but hard for someone else to figure out. For extra security, your ONE password should be different than the other passwords that you use to log into other accounts, like your email or bank account.

Note:- For protect your password always remember these things:

Don't use your ONE password anywhere else online.
Never share your password. You should be the only one who knows it.
Avoid including your name or common words. Your password should be difficult to guess.

How can you find that your account was hacked or someone is using it without your permission.

We want to make sure that you're the only person with access to your account. If you think your account was hacked, or taken over by someone else, we can help you secure it.

Your account may have been hacked if you notice:

Your password has been changed

If you noticed 'Hacked' when you performing consolidation

How many Account can I create and manage on ONE?

There's no limit to the number of Accounts you can create and manage on the ONE website. If the ONE website detects that you were using bad language words on the account form fill or in the custom reference code, then we will ban your account on ONE

Note:- You can manage multiple accounts on ONE but each account should activate on a different machine.

What Profile names are allowed on ONE?

Profile names must accurately reflect the Account. Keep in mind that only authorized representatives can manage a account for a brand, place, and organization.
Profile names can't include:

Terms or phrases that may be abusive or violate someone's rights.
Improper capitalization. Profile names must use grammatically correct capitalization and may not include all capital letters, except for acronyms.
Symbols (ex: ®) or unnecessary punctuation.

How do I delete my account?

When you delete your account on ONE, Your account will be deleted automatically with your account from the ONE website after 180 Days deleting period or maybe during the time of delete period (If technical team want).

What is 'Installation ID' in my ONE account.

When you will install the ONE windows application on your computer machine, it'll generate an Installation ID. It is a unique ID. To activate your ONE windows application you need to create an account on ONE's official website. During account creation website will ask for your 'Installation ID', So paste it into the provided textbox, and the website will save it if you want to change it in the future you also can provide a new installation ID from a new machine. when you will update with a new installation ID your old Installation ID will be removed completely.

What type of User's profile picture allowed on ONE?

You can add any profile picture on ONE which you want. But we recommending that please add User's profile picture related to you.
For example - if you are creating an account for your company with the name of your company. So you should add your company picture to the profile picture.

Note: - Any type of sexual, offensive, abusive, or illegal content as a User's profile picture is also not allowed. you can not depict your contact number, social website page's URL Social website profile's URL or personal website URL on the User's Profile picture. These types of content/ activities are strictly prohibited. your account can be blocked or deleted.

What is Profile in my ONE account.

Here profile means information related to the account holder of the account.

Other Help Centres

You can use ONE Website on a computer or mobile phone and tablet. But the ONE application is only available for Microsoft Windows Operating System. The help section will be helpful for you but if you want more help with your ONE account.

Please fill up Contact Us form after clicking Log In .

Note: - Only active plan users can contact to ONE technical support by filling out the form.